Account Representative - State Farm Agent Team Member
Suffolk
Account Representative - State Farm Agent Team Member
Full Time • Suffolk
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
About the Role
We’re looking for someone who loves helping people and isn’t afraid to have meaningful conversations about protecting what matters most. This is a unique opportunity to combine exceptional customer service with relationship-building and sales.
As an Insurance Account Representative, you’ll be the trusted voice our customers rely on. You’ll help solve problems, answer questions, review coverage, and identify opportunities to better protect our customers and their families. Every conversation is a chance to make a positive impact while helping our agency grow.
If you enjoy connecting with people, building relationships, and creating win-win outcomes, you’ll thrive in this role.
What You’ll Do
- Deliver outstanding customer service through phone, email, text, and in-person interactions
- Assist customers with policy changes, billing questions, claims support, and coverage reviews
- Build lasting relationships with customers and become a trusted resource for their insurance needs
- Identify opportunities to recommend products and services that provide additional protection and value
- Follow up with prospects, referrals, and existing customers to strengthen relationships and generate new business
- Work closely with team members to create an exceptional customer experience from start to finish
What Success Looks Like
- Customers feel valued, understood, and well-protected
- Relationships are strengthened through every interaction
- Problems are solved quickly and professionally
- New opportunities are uncovered through genuine conversations, not high-pressure sales tactics
- You contribute to a positive, energetic, and growth-oriented team culture
Who We’re Looking For
Someone who is:
- Friendly, confident, and personable
- A strong communicator who enjoys talking with people
- Naturally curious and asks great questions
- Motivated by helping others and achieving goals
- Organized, dependable, and eager to learn
- Comfortable discussing insurance products and making recommendations
Why Join Our Team?
This isn’t a call-center job and it isn’t a high-pressure sales job. It’s an opportunity to build relationships, make a difference in people’s lives, and grow a rewarding career with a team that values integrity, service, and personal growth.
We believe the best salespeople are simply great problem-solvers who genuinely care about helping others!
Compensation: $38,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Suffolk, VA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none